Refund Policy
Last updated: October 1, 2026
The Tradion Escrow Guarantee
All transactions on Tradion are protected by our Escrow system. Your funds are held securely and only released to the seller once you have confirmed receipt of the item exactly as described.
1. When are you eligible for a refund?
You are fully eligible for a 100% refund under the following conditions:
- The seller fails to deliver the item within the guaranteed delivery window.
- The item delivered is significantly different from the product description.
- The account/item is banned, locked, or recovered by the original owner within our 14-day post-sale warranty period.
- You and the seller mutually agree to cancel the transaction before delivery.
2. When are you NOT eligible for a refund?
Refunds will not be granted in the following scenarios:
- You have confirmed delivery and the 14-day warranty period has expired.
- You changed your mind after the digital asset was successfully transferred to you.
- You provided incorrect delivery information (e.g., wrong character name, wrong account ID) and the seller delivered to that exact location.
- Your account was banned due to your own actions (e.g., cheating, toxic behavior) after the successful transfer.
3. The Dispute Process
1
Open a Dispute
Click the "Dispute Order" button on your order page.
2
Provide Evidence
Upload screenshots or videos proving the issue.
3
Resolution
Our team reviews and issues the refund if valid.
4. Processing Times
Once a refund is approved by our moderation team, it will take 3-7 business days to reflect on your original payment method, depending on your bank. Wallet balance refunds are instant.
Need Help?
If you have any questions regarding a specific order or our refund policies, please contact our support team.